ITIL® 4 Strategist: Direct, Plan, and Improve

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Course Overview : ITIL® 4 Strategist: Direct, Plan, and Improve

This ITIL® 4 Strategist: Direct, Plan, and Improve course equips you with practical, strategic tools to drive agile planning and continuous improvement across your organization. Aligned with both the ITIL Managing Professional and Strategic Leader tracks, this training emphasizes essential skills that are critical for success in any IT service management role.

Key Features

  • 24x7 Support

    Get round-the-clock assistance from our team and expert mentors

  • Exam Fee Included

    Course fee is included for the official ITIL® 4  Strategist: Direct, Plan and Improve exam

  • Certification-Ready

    Build the knowledge and confidence to clear the ITIL® 4 CDS Specialist exam

  • 2 Simulation exam

    Test your knowledge with 2 simulation exams to reinforce key concepts

  • 20 PDUs Earned

    Gain 20 PDUs with flexible, self-paced ITIL® 4 DPI training.

Skills Covered

  • Operating Model
  • Governance compliance mgt
  • Optimization of workflow
  • Strategy tactics operations
  • Risk management in DPI
  • Value stream mapping

Career Benefits of ITIL® 4 Strategist: Direct, Plan, and Improve

Enhance your leadership potential by mastering strategic planning and continual improvement practices with ITIL® 4 DPI. This certification positions you for senior roles in IT service management. By aligning IT initiatives with business goals and adopting Agile and Lean practices, you'll drive measurable outcomes and long-term career growth.

Shape Strategy. Drive Change. Deliver Continual Improvement with ITIL® 4 DPI

Instructor-led
Learn from expert instructors in live, online sessions.
Get 24/7 learner support and access two full-length mock exams.
Choose a schedule that fits your availability.

$1490

Corporate Training
Choose from flexible pricing and billing options.
Join private cohorts tailored to your teams.
Track your training progress with intuitive dashboards.
Assess and benchmark your skills easily. Integrate seamlessly with your existing platforms.
Get support from a dedicated Customer Success Manager

Eligibility for ITIL® 4 Strategist: Direct, Plan, and Improve

The ITIL® 4 Strategist: Direct, Plan, and Improve course is ideal for IT leaders and managers across all levels who are working toward the ITIL Managing Professional (MP) or Strategic Leader (SL) designations. 

It's also designed for professionals involved in defining IT strategy and direction, as well as ITSM managers, practitioners, and those overseeing the full lifecycle of IT-enabled products and services. 

This course is also beneficial for existing ITIL certification holders looking to deepen their expertise.

Prerequisites

Participants must have a high school diploma or an undergraduate degree and must have successfully completed the ITIL® 4 Foundation certification.

Course Content: ITIL® 4 Strategist: Direct, Plan, and Improve

Section 01 - Course Introduction

1.01 ITIL 4 Specialist

  • 1.01 ITIL 4 Strategist Direct Plan and Improve
  • 2.01 Key Concepts of Direct, Plan, and Improve (DPI)
  • 2.02 Direction
  • 2.03 Policies and Guidelines
  • 2.04 Risks and Controls
  • 2.05 Planning
  • 2.06 Improvement
  • 2.07 Governance, Compliance, and Management
  • 2.08 Applying the Guiding Principles
  • 2.09 Operational Model
  • 2.10 Value, Outcomes, Costs, and Risks
  • 2.11 Key Takeaways

Knowledge Check

  • 3.01 Key Principles and Methods of Direction and Planning
  • 3.02 Strategy and Cascading Goals and Requirements
  • 3.03 Define Effective Policies, Controls, and Guidelines
  • 3.04 Effective Controls
  • 3.05 Effective Guidelines
  • 3.06 Decision Making at the Right Level
  • 3.07 Key Takeaways

Knowledge Check

  • 4.01 Governance, Risk, and Compliance
  • 4.02 Structures and Methods for Decision Making
  • 4.03 Governance of Service Provider
  • 4.04 Role of Risk Management
  • 4.05 Key Takeaways

Knowledge Check

  • 5.01 Continual Improvement
  • 5.02 Continual Improvement Culture
  • 5.03 Continual Improvement in Organization
  • 5.04 The Continual Improvement Model
  • 5.05 Step One: What Is the Vision?
  • 5.06 Step Two: Where Are We Now?
  • 5.07 Step Three: Where Do We Want to Be?
  • 5.08 Step Four: How Do We Get There?
  • 5.09 Creating an Action Plan
  • 5.10 Step Five: Take Action?
  • 5.11 Step Six: Did We Get There?
  • 5.12 Step Seven: How Do We Keep the Momentum Going?
  • 5.13 Measurement and Reporting in Continual Improvement
  • 5.14 Assessments
  • 5.15 Gap Analysis
  • 5.16 SWOT Analysis
  • 5.17 Change Readiness Analysis
  • 5.18 Customer or User Satisfaction Analysis
  • 5.19 SLA Achievement Analysis
  • 5.20 Benchmarking
  • 5.21 Maturity Assessment
  • 5.22 Business Case
  • 5.23 Building a Business Case
  • 5.24 Communicating and Advocating for a Business Case
  • 5.25 Key Takeaways

Knowledge Check

  • 6.01 Communication and Organizational Change Management
  • 6.02 Communications Principles
  • 6.03 Communication Is a Two-Way Process
  • 6.04 We Communicate All the Time
  • 6.05 Timing and Frequency Matter
  • 6.06 No Single Method of Communication Works for Everyone
  • 6.07 The Message Is in the Medium
  • 6.08 Communication Methods and Media
  • 6.09 Examples of Communication Methods
  • 6.10 Defining and Establishing Feedback Channels
  • 6.11 Identifying and Communicating with Stakeholders
  • 6.12 Stakeholder Mapping
  • 6.13 Understanding Stakeholders
  • 6.14 Basics of Organizational Change Management (OCM)
  • 6.15 Essentials for Successful Improvement
  • 6.16 OCM Throughout Direction, Planning, and Improvement
  • 6.17 Establishing Effective Interfaces across the Value Chain
  • 6.18 Key Takeaways

Knowledge Check

  • 7.01 Measurement and Reporting
  • 7.02 Basics of Measurement and Reporting
  • 7.03 Key Concepts of Measurement and Reporting
  • 7.04 Defining and Using Measurement and Reporting
  • 7.05 Reasons for Measuring
  • 7.06 Types of Measurement
  • 7.07 Relationship between Measurement and Behavior
  • 7.08 Measurement Cascades and Hierarchies
  • 7.09 Balanced Scorecard
  • 7.10 Success Factors and KPIs
  • 7.11 Key Takeaways

Knowledge Check

  • 8.01 Value Streams and Practices
  • 8.02 Value Stream Mapping
  • 8.03 Developing a Value Stream Map
  • 8.04 Types of Waste
  • 8.05 Increasing the Detail in Value Stream Maps
  • 8.06 Measurement and the Four Dimensions
  • 8.07 Measurement of Partners and Suppliers
  • 8.08 Measurement of Value Stream and Processes
  • 8.09 Process Metrics
  • 8.10 Value Stream and Processes in the SVS
  • 8.11 Relationship between Value Streams and Practices
  • 8.12 Relationship between Value Streams and Processes
  • 8.13 Designing a Workflow
  • 8.14 Workflow Metrics
  • 8.15 Key Takeaways

Knowledge Check

Exam & Certification FAQs

What are the prerequisites for the ITIL® 4 Strategist: Direct, Plan, and Improve course?

To be eligible for this course from Nvidya, you must have passed the ITIL® 4 Foundation exam and completed an accredited training program for this module. These prerequisites ensure you're prepared to grasp the advanced strategic content of the DPI course.

The exam includes 40 multiple-choice questions and lasts for 90 minutes. A minimum score of 65% (26 correct answers) is required to pass. Candidates must first complete the official training before appearing for the certification exam.

This exam evaluates your ability to apply ITIL® principles in strategic planning, governance, and continual improvement. It helps build a strong foundation for leading IT-enabled services and is a prerequisite for achieving ITIL® 4 Managing Professional or Strategic Leader status.

Exam results are typically delivered within 2 business days after completion. You'll receive your score through the exam platform linked with your Nvidya training program.

After completing your course with Nvidya, you'll receive clear, step-by-step instructions on how to schedule your exam, including login details and the process to choose your preferred date and time.

Yes, after enrolling in the training with Nvidya, you will receive a mock test designed to simulate the actual exam. This sample exam helps you familiarize yourself with the question format and assess your readiness for the certification.

The exam voucher is included in the course fee. You must redeem it within six months from the date of enrollment. If exam prices increase after that period and you haven't booked your exam, you may be required to pay the difference at the time of booking.

Your exam voucher remains valid for one year from the date it is issued. If you do not schedule your exam within this period, you will need to purchase a new voucher at the current applicable rate.

CERTIFICATE FOR ITIL® 4 Strategist: Direct, Plan, and Improve
THIS CERTIFICATE IS AWARDED TO
Your Name
FOR SUCCESSFUL PARTICIPATION IN
ITIL® 4 Strategist: Direct, Plan, and Improve
Issued By NVidya
Certificate ID __________
Date __________

Success Stories

Anita Deshmukh
Anita Deshmukh

““Nvidya's ITIL® course offered a truly enriching learning experience.””

“The course material was clear, comprehensive, and guided me effortlessly through the certification journey. After completing the course, I was promoted from General Manager to Director of Operations—an achievement that reflects the real impact of this training."

Rahul Yadav
Rahul Yadav

“"The flexibility of Nvidya’s ITIL® program made it easy for me to manage both my job and studies."”

“The structured modules helped me gain a deeper understanding of ITIL principles beyond my regular responsibilities. This course has not only improved how I approach my work but has also strengthened my resume and boosted my career confidence."

Why Choose This Program?

Develop In-Demand Skills

Gain practical expertise crafted with industry and academic input.

Learn from Seasoned Professionals

Learn from seasoned professionals sharing real-world insights and case studies.

Engage in Applied Learning

Build skills through hands-on projects with real data and virtual labs.

Benefit from Continuous Support

Enjoy 24/7 access to mentors and a supportive learning community.

Frequently Asked Questions

Who conducts the live classroom training for the ITIL® 4 Strategist course?

At Nvidya, all live classroom sessions are led by experienced ITIL®-certified trainers with over 15 years of expertise in IT service management and professional training.

Yes, the certification exam fee is included in the course package. You won’t need to make a separate payment to take the exam.

No, once you earn your ITIL® 4 DPI certification, it remains valid for life and does not require renewal.

Our Teaching Assistance program connects learners with qualified subject matter experts who guide you through the learning process. From onboarding and live session support to project mentoring and exam readiness, they’re available during business hours to help you succeed on your first attempt.

Nvidya offers round-the-clock support via email, chat, and phone. Additionally, you gain lifetime access to our learner community forum, where you can ask questions, exchange ideas, and get expert help—even after completing your course.

No, missing a live class won’t prevent you from completing the course. Nvidya offers a flexible learning model where all live sessions are recorded. If you miss a class, you can easily access the session recording at your convenience and stay on track with the course requirements. This ensures you never miss out on key learning content.

Learners consistently rate Nvidya's ITIL® 4 DPI course highly for its real-world relevance, expert instructors, and career-focused curriculum. Professionals appreciate the interactive sessions, practical examples, and the flexibility offered for balancing work and learning. The course is especially valued for helping learners build strategic IT leadership skills.

This course is ideal for both newcomers and experienced IT professionals. To enroll, learners should have a bachelor’s degree in a relevant field. While prior knowledge of ITIL is helpful, it is not mandatory. No prior work experience is required, making it accessible to a wide range of learners aiming to advance their careers in IT service management.

Yes, Nvidya offers a wide range of online programs in IT Service Management and Enterprise Architecture. These include certifications and advanced-level training tailored for various career paths. Whether you’re starting out or aiming for senior-level expertise, our curated programs are designed to build in-demand skills in ITIL®, TOGAF®, and other related domains.

Some of the highly sought-after programs include:

  • ITIL® 4 Managing Professional
  • ITIL® 4 Specialist: Create, Deliver, and Support
  • ITIL® 4 Specialist: High-Velocity IT
  • ITIL® 4 Specialist: Drive Stakeholder Value
  • TOGAF® Certification
  • Introduction to Computer Networking Basics

These programs help professionals at different levels enhance their IT service delivery, strategic planning, and enterprise architecture capabilities.

Yes, Nvidya’s ITIL® 4 Strategist: Direct, Plan, and Improve course content is aligned with the official syllabus and developed in collaboration with accredited training providers (AXELOS). This ensures the curriculum meets global standards for quality, relevance, and accuracy—fully preparing learners for the certification exam and practical application in the field of IT service management.