2.01 Key Concepts of Direct, Plan, and Improve (DPI)
2.02 Direction
2.03 Policies and Guidelines
2.04 Risks and Controls
2.05 Planning
2.06 Improvement
2.07 Governance, Compliance, and Management
2.08 Applying the Guiding Principles
2.09 Operational Model
2.10 Value, Outcomes, Costs, and Risks
2.11 Key Takeaways

3.01 Key Principles and Methods of Direction and Planning
3.02 Strategy and Cascading Goals and Requirements
3.03 Define Effective Policies, Controls, and Guidelines
3.04 Effective Controls
3.05 Effective Guidelines
3.06 Decision Making at the Right Level
3.07 Key Takeaways

4.01 Governance, Risk, and Compliance
4.02 Structures and Methods for Decision Making
4.03 Governance of Service Provider
4.04 Role of Risk Management
4.05 Key Takeaways

5.01 Continual Improvement
5.02 Continual Improvement Culture
5.03 Continual Improvement in Organization
5.04 The Continual Improvement Model
5.05 Step One: What Is the Vision?
5.06 Step Two: Where Are We Now?
5.07 Step Three: Where Do We Want to Be?
5.08 Step Four: How Do We Get There?
5.09 Creating an Action Plan
5.10 Step Five: Take Action
5.11 Step Six: Did We Get There?
5.12 Step Seven: How Do We Keep the Momentum Going?
5.13 Measurement and Reporting in Continual Improvement
5.14 Assessments
5.15 Gap Analysis
5.16 SWOT Analysis
5.17 Change Readiness Analysis
5.18 Customer or User Satisfaction Analysis
5.19 SLA Achievement Analysis
5.20 Benchmarking
5.21 Maturity Assessment
5.22 Business Case
5.23 Building a Business Case
5.24 Communicating and Advocating for a Business Case
5.25 Key Takeaways

6.01 Communication and Organizational Change Management
6.02 Communications Principles
6.03 Communication Is a Two-Way Process
6.04 We Communicate All the Time
6.05 Timing and Frequency Matter
6.06 No Single Method of Communication Works for Everyone
6.07 The Message Is in the Medium
6.08 Communication Methods and Media
6.09 Examples of Communication Methods
6.10 Defining and Establishing Feedback Channels
6.11 Identifying and Communicating with Stakeholders
6.12 Stakeholder Mapping
6.13 Understanding Stakeholders
6.14 Basics of Organizational Change Management (OCM)
6.15 Essentials for Successful Improvement
6.16 OCM Throughout Direction, Planning, and Improvement
6.17 Establishing Effective Interfaces across the Value Chain
6.18 Key Takeaways

7.01 Measurement and Reporting
7.02 Basics of Measurement and Reporting
7.03 Key Concepts of Measurement and Reporting
7.04 Defining and Using Measurement and Reporting
7.05 Reasons for Measuring
7.06 Types of Measurement
7.07 Relationship between Measurement and Behavior
7.08 Measurement Cascades and Hierarchies
7.09 Balanced Scorecard
7.10 Success Factors and KPIs
7.11 Key Takeaways

8.01 Value Streams and Practices
8.02 Value Stream Mapping
8.03 Developing a Value Stream Map
8.04 Types of Waste
8.05 Increasing the Detail in Value Stream Maps
8.06 Measurement and the Four Dimensions
8.07 Measurement of Partners and Suppliers
8.08 Measurement of Value Stream and Processes
8.09 Process Metrics
8.10 Value Stream and Processes in the SVS
8.11 Relationship between Value Streams and Practices
8.12 Relationship between Value Streams and Processes
8.13 Designing a Workflow
8.14 Workflow Metrics
8.15 Key Takeaways

The ITIL Strategist: Direct, Plan, and Improve (DPI) course is designed for IT professionals and leaders at all levels who are working toward the ITIL Managing Professional (MP) or ITIL Strategic Leader (SL) certifications. It is also ideal for those involved in defining IT strategy and direction. This course is well-suited for IT service management (ITSM) managers, practitioners responsible for managing IT-enabled services and product delivery, and individuals holding existing ITIL certifications who want to broaden their expertise.

Learners should have an undergraduate degree or a high school diploma and must have passed the ITIL 4 Foundation examination.

• Operating Model
• Governance compliance mgt
• Optimization of workflow
• Strategy tactics operations
• Risk management in DPI
• Value stream mapping

• Complete the ITIL 4 Strategist: Direct, Plan, and Improve training
• Take the official certification exam
• Achieve a minimum score of 65% (26 out of 40 questions) within a 90-minute time limit

The ITIL 4 Direct, Plan, and Improve exam evaluates a candidate’s understanding and application of the principles covered in the DPI module. It aims to validate their ability to help build a 'learning and improving' IT organization.
This certification is a key component for achieving:

• The ITIL 4 Managing Professional designation, focusing on successful IT service management and operations
• The ITIL 4 Strategic Leader designation, which emphasizes creating and executing digital and IT strategies in a rapidly evolving environment

You will receive your exam results within two business days after completing the test.

Nvidya will provide a step-by-step guide (with screenshots) to assist you in scheduling your exam.

Yes. After completing your training, you will receive a mock exam to help you practice for the official certification test.

The exam voucher is included in your course fee and must be claimed within six months of your course enrollment. If the exam fee increases after that period and you haven’t booked your exam, you’ll need to pay the difference.

The voucher is valid for one year from the date of issue. If you don’t schedule your exam within that time, you’ll need to purchase a new voucher at the current rate.

All our live training sessions are led by ITIL-certified professionals with over 15 years of experience in both IT training and industry roles.

Yes, the course fee covers the cost of the certification exam.

No, the ITIL 4 Managing Professional Transition Module certificate does not expire.

Our Global Teaching Assistance service is powered by a dedicated team of subject matter experts who support your learning journey. They proactively guide you through the course—from onboarding and project mentoring to job assistance—to ensure you're on track to succeed. This service is available during standard business hours.

Nvidya provides recorded sessions for every class. With our Flexi-Pass, you'll have 90 days of access to all classes, allowing you to catch up on missed sessions at your convenience.

Not at all. You can easily catch up on missed content by watching the recorded sessions through the Nvidya learning platform. Once you've watched the session, your attendance will be updated, and you'll remain on track to complete the course successfully.

Nvidya consistently earns strong feedback for this program. Learners appreciate its hands-on, practical approach, industry-relevant curriculum, and knowledgeable instructors. Many highlight the flexibility of the course and the value of a globally recognized certification. Visit the Nvidya alumni reviews page to explore detailed feedback from past participants.

This course is ideal for both beginners and experienced professionals. Applicants should hold a bachelor's degree in a relevant field. While prior knowledge of ITIL is beneficial, it's not mandatory. Work experience is also not a prerequisite.

Yes, Nvidya provides a wide range of online programs in IT Service and Architecture, including certifications, master's programs, and postgraduate courses. Each course is tailored to support professional development and career growth across various levels.

Other related programs offered by Nvidya include:

• ITIL 4 Managing Professional
• ITIL Certification
• ITIL 4 Specialist: Create, Deliver and Support
• ITIL 4 Specialist: High Velocity IT
• ITIL 4 Specialist: Drive Stakeholder Value
• TOGAF Certification
• Introduction to Computer Networking Basics