ITIL® 4 Specialist: High Velocity IT

2.01 High Velocity Nature of Digital Enterprise
2.02 Key Concepts of High Velocity IT
2.03 Digital Technology
2.04 Digital Organization
2.05 Digital Transformation
2.06 IT Transformation
2.07 Digital Products
2.08 Service Interactions
2.09 High Velocity IT Objectives
2.10 Techniques for Valuable Investments
2.11 Techniques for Fast Development
2.12 Techniques for Resilient Operations
2.13 Techniques for Co-Created Value
2.14 Techniques for Assured Conformance
2.15 Key Takeaways
Knowledge Check

3.01 Digital Product Life Cycle
3.02 ITIL Operating Model
3.03 Digital Product Life Cycle
3.04 Digital Product Life Cycle: Customer's Perspective
3.05 The ITIL Service Value Chain
3.06 Value Chain Activities Combined with DevOps
3.07 Service Consumer and Service Provider Interactions
3.08 Value Streams
3.09 Making Value Streams Effective
3.10 The Four Dimensions of Service Management
3.11 Information and Technology
3.12 Partners and Suppliers
3.13 Value Streams and Processes
3.14 Four Dimensions: External Factors
3.15 Key Takeaways
Knowledge Check

4.01 High Velocity IT Approaches
4.02 Key Characteristics of High Velocity IT
4.03 Lean
4.04 Agile
4.05 Resilient
4.06 Continuous
4.07 HVIT Characteristics to Co-create Value
4.08 Key Behavior Patterns
4.09 Models and Concepts of HVIT Culture
4.10 Ethics
4.11 Ethical Behavior
4.12 Ethical Behavior - Artificial Intelligence
4.13 Ethics - Typical Behavior Patterns
4.14 Design Thinking
4.15 Design Thinking: Behavior Patterns
4.16 Safety Culture
4.17 Working in Complex Environments
4.18 Complexity Thinking: Cynefin Model
4.19 Working in Complex Environments Behavior: Patterns
4.20 Lean Culture
4.21 Elements of Lean Culture
4.22 Lean Culture Behavior: Patterns
4.23 ITIL Continual Improvement Model
4.24 Toyota Kata
4.25 The OODA Loop
4.26 Continual Improvement Behavior: Patterns
4.27 Key Takeaways
Knowledge Check

5.01 High Velocity IT Techniques
5.02 Valuable Investments
5.03 Prioritization Techniques
5.04 Other Prioritization Techniques
5.05 Minimum Viable Products and Services
5.06 Practices for Minimum Viable Products and Services
5.07 Product or Service Ownership
5.08 AB Testing
5.09 Portfolio Management
5.10 Portfolio Management Practice - Success Factors
5.11 Ensuring Sound Investment Decisions
5.12 Ensuring Continual Improvement of Portfolios
5.13 Fast Development
5.14 Infrastructure as Code
5.15 Practices for Infrastructure as Code
5.16 Loosely Coupled Information System Architecture
5.17 Practices for Loosely Coupled Information System Architecture
5.18 Reviews and Retrospectives
5.19 Blameless Postmortems
5.20 Continual Business Analysis
5.21 Practices for Continual Business Analysis
5.22 Continuous Integration, Delivery, and Deployment
5.23 Practices for CI-CD
5.24 Continuous Testing
5.25 Types of Software Testing
5.26 Kanban
5.27 Architecture Management
5.28 Architecture Management Success Factors
5.29 Business Analysis
5.30 Business Analysis: Success Factors
5.31 Deployment Management
5.32 Service Validation and Testing
5.33 Service Validation and Testing: Success Factors
5.34 Factors for Test Strategy
5.35 Software Development and Management
5.36 Software Development and Management: Success Factors
5.37 Resilient Operations
5.38 Technical Debt
5.39 Chaos Engineering
5.40 Chaos Monkey
5.41 Definition of Done
5.42 Definition of Done: Considerations
5.43 Definition of Done: High Impact Practices
5.44 Version Control
5.45 Version Control: High Impact Practices
5.46 AIOps
5.47 AIOps: High Impact Practices
5.48 ChatOps
5.49 Site Reliability
5.50 Site Reliability Engineering - High Impact Practices
5.51 Availability Management
5.52 Availability Management: Success Factors
5.53 Capacity and Performance Management
5.54 Capacity and Performance Management: Success Factors
5.55 Measure, Assess, and Report Performance and Capacity
5.56 Monitoring and Event Management
5.57 Monitoring and Event Management - Success Factors
5.58 Ensuring Availability of Data
5.59 Problem Management
5.60 Service Continuity Management
5.61 Service Continuity Management - Success Factors
5.62 Infrastructure and Platform Management
5.63 Infrastructure and Platform Management: Success Factors
5.64 Meeting the Organization's Needs
5.65 Co-Created Value
5.66 Co-Created Value in HVIT Environments
5.67 Service Experience
5.68 Assured Conformance
5.69 DevOps Audit Defense Toolkit
5.70 DevSecOps
5.71 Peer Review
5.72 Information Security Management
5.73 Information Security Management: Success Factors
5.74 Risk Management
5.75 Establish Governance and Nurture Culture
5.76 Risk Analysis
5.77 Key Takeaways
Knowledge Check

The ITIL 4 Specialist: High Velocity IT (HVIT) course is designed for professionals working in IT and service management roles. It is particularly beneficial for those aiming to earn the ITIL Managing Professional (MP) certification. This course is also ideal for IT managers, ITSM practitioners, and professionals involved in managing IT-enabled products and services who are looking to advance their expertise.

Participants should have a high school diploma or an undergraduate degree. Additionally, they must have successfully completed the ITIL 4 Foundation certification.

• Agile and lean management
• Information security management
• Platform management
• Monitoring and event management
• Digital transformation
• Risk management
• Infrastructure management
• Service continuity management
• Problem management