ITIL® 4 Foundation Certification Training

Enroll Now
Course Image
⭐ 4.8 Ratings
31,532 Learners

Course Overview: ITIL® 4 Foundation Certification Training

Get ready to achieve your ITIL® 4 Foundation Certification with Nvidya’s comprehensive blended learning program. Experience a flexible learning journey through a combination of live virtual sessions and self-paced modules, supported by real-world case studies and practical assessments. This ITIL course not only prepares you thoroughly for the certification exam but also helps your team build stronger, more efficient IT practices.

Key Features

  • 30+ Quizzes & Practice

    Test your knowledge with over 30 quizzes to reinforce key concepts

  • Real-World Case Studies

    Learn through 2 industry-based scenarios for practical application

  • Mock Tests & Simulations

    Practice with 4 full-length mock tests and 6 simulation assessments

  • Accredited Curriculum

    Follow an approved syllabus aligned with ITIL® 4 Foundation standards

  • Lifetime Content Access

    Get unlimited access to recorded sessions and self-paced learning

  • Earn 22 PDUs

    Maximize your professional development with instructor-led sessions

  • Official Study Resources

    Includes authorized learning material from PeopleCert

  • Exam Fee Included

    Course fee covers the official ITIL® 4 Foundation certification exam

Skills Covered

  • ITIL key concepts
  • ITIL process models
  • Customer experience improvements
  • 15 ITIL best practices
  • ITIL central principles
  • Service level management
  • ITSM efficiency

Career Benefits of ITIL® 4 Foundation Certification Training

ITIL® certification is ideal for professionals aiming to deepen their knowledge of ITIL frameworks and enhance IT service delivery. It empowers you to implement structured, efficient ITSM practices that align with business goals. Certified ITIL professionals can earn up to 40% higher salaries compared to those without the credential, making it a valuable asset for career advancement.

Master ITSM and Earn More with ITIL Certification

Instructor-led
Learn from expert instructors in live, online sessions.
Get 24/7 learner support and access two full-length mock exams.
Choose a schedule that fits your availability.

$1349

Corporate Training
Choose from flexible pricing and billing options.
Join private cohorts tailored to your teams.
Track your training progress with intuitive dashboards.
Assess and benchmark your skills easily. Integrate seamlessly with your existing platforms.
Get support from a dedicated Customer Success Manager

Eligibility for ITIL® 4 Foundation Certification Training

This ITIL® 4 Foundation training is ideal for professionals across various IT roles, including:

  • IT Managers & Executives
  • IT Architects & Planners
  • Operations and Service Delivery Managers
  • IT Audit Professionals & Consultants
  • Database Administrators & Application Developers
  • Quality Analysts & ITSM Trainers
  • Members of application management or support teams

Whether you're an experienced IT professional or just starting your career, this certification can help you build a strong foundation in IT service management.

Prerequisites

There are no strict prerequisites for this course. However, learners should have a high school diploma or an undergraduate degree to get the most out of the training.

Course Content: ITIL® 4 Foundation Certification Training

Section 01 – Course Introduction
  • 1.01 Course Introduction
  • 2.01 Key Concepts of Service Management
  • 2.02 Service Management
  • 2.03 Stakeholders of Service Management
  • 2.04 Service Consumer Roles
  • 2.05 Products and Services
  • 2.06 Service Offerings
  • 2.07 Service Relationships
  • 2.08 Value Outcomes, Costs, and Risks Service Relationships
  • 2.09 Risks
  • 2.10 Utility and Warranty
  • 2.11 Key Takeaways
  • Knowledge Check
  • 3.01 Four Dimensions of Service Management
  • 3.02 Dimensions of Service Management
  • 3.03 Organizations and People
  • 3.04 Information and Technology
  • 3.05 Information and Technology Regulations
  • 3.06 Selecting the Right Technology
  • 3.07 Factors Influencing Technology
  • 3.08 Cloud Computing
  • 3.09 Partners and Suppliers
  • 3.10 Organization Strategy
  • 3.11 Value Streams and Processes
  • 3.12 Processes
  • 3.13 Factors Affecting Service Providers
  • 3.14 Key Takeaways
  • Knowledge Check
  • 4.01 The ITIL Service Value System
  • 4.02 Service Value System
  • 4.03 Components of SVS
  • 4.04 Organizational Silos
  • 4.05 ITIL Guiding Principles
  • 4.06 Focus on Value
  • 4.07 Applying the Principle – Focus on Value
  • 4.08 Start Where You Are
  • 4.09 Applying the Principle – Start Where You Are
  • 4.10 Progress Iteratively with Feedback
  • 4.11 Applying the Principle – Progress Iteratively with Feedback
  • 4.12 Collaborate and Promote Visibility
  • 4.13 Applying the Principle – Collaborate and Promote Visibility
  • 4.14 Think and Work Holistically
  • 4.15 Applying the Principle – Think and Work Holistically
  • 4.16 Keep It Simple and Practical
  • 4.17 Applying the Principle – Keep It Simple and Practical
  • 4.18 Optimize and Automate
  • 4.19 Applying the Principle – Optimize and Automate
  • 4.20 Principle Interaction
  • 4.21 Key Takeaways
  • Knowledge Check
  • 5.01 The Service Value Chain
  • 5.02 The Service Value Chain Overview
  • 5.03 Plan Activity
  • 5.04 Improve Activity
  • 5.05 Engage Activity
  • 5.06 Design and Transition Activity
  • 5.07 Obtain or Build Activity
  • 5.08 Deliver and Support Activity
  • 5.09 Service Value Streams
  • 5.10 Key Takeaways
  • Knowledge Check
  • 6.01 ITIL Management Practices
  • 6.02 Continual Improvement
  • 6.03 Information Security Management
  • 6.04 Relationship Management
  • 6.05 Supplier Management
  • 6.06 Supplier Management Activities
  • 6.07 Change Enablement
  • 6.08 Incident Management
  • 6.09 IT Asset Management
  • 6.10 IT Asset Management Activities
  • 6.11 Monitoring and Event Management
  • 6.12 Problem Management
  • 6.13 Release Management
  • 6.14 Service Configuration Management
  • 6.15 Service Desk
  • 6.16 Service Level Management
  • 6.17 Service Request Management
  • 6.18 Deployment Management
  • 6.19 ITIL Terms
  • 6.20 Key Takeaways
  • Knowledge Check
  • 7.01 Course Introduction
  • 7.02 Key Concepts of Service Management
  • 7.03 Four Dimensions of Service Management
  • 7.04 ITIL Service Value System
  • 7.05 The Service Value Chain
  • 7.06 ITIL Management Practices
  • 7.07 Mock Test Papers Discussion

Exam & Certification FAQs

What does ITIL® stand for and why is it important?

ITIL® (Information Technology Infrastructure Library) is a framework that guides organizations in managing their IT services efficiently. It helps streamline service delivery, minimize risks, and align IT efforts with business goals—making it a crucial tool in modern digital environments.

The ITIL® certification validates your understanding of best practices in IT Service Management. It demonstrates your expertise in IT processes, tools, and principles that are widely used across industries to improve service quality and efficiency.

The ITIL® 4 Foundation exam assesses your grasp of core service management concepts, including the service value system, four dimensions of service management, and practices influenced by Agile, DevOps, and Lean methodologies. It's designed for individuals beginning their ITIL journey. 

Nvidya’s training program combines live instructor-led sessions with self-paced learning, mock tests, quizzes, simulations, and real-world examples. You'll receive access to official PeopleCert learning material and an exam strategy plan to help you succeed.

An ITIL® certification enhances your professional credibility, strengthens your understanding of ITSM practices, and increases your chances of landing better roles in IT operations, service delivery, or project management. Certified professionals often see a significant boost in earning potential.

Absolutely. Whether you're just starting your IT journey or already working in the field, an ITIL certification adds measurable value. It enhances your resume, proves your capabilities in service management, and prepares you for more advanced roles within your organization.

With Nvidya’s focused, up-to-date ITIL training, you're not just preparing for an exam—you’re building skills that matter in the real world.

CERTIFICATE FOR ITIL® 4 Foundation Certification Training
THIS CERTIFICATE IS AWARDED TO
Your Name
FOR SUCCESSFUL PARTICIPATION IN
ITIL® 4 Foundation Certification Training
Issued By NVidya
Certificate ID __________
Date __________

Success Stories

Ritika Sharma
Ritika Sharma

“““A solid foundation for anyone entering IT service management.””

“I came from a non-IT background but wanted to shift into service management. This course made complex ITIL concepts easy to understand. The content was very structured, and the real-world examples helped me see how ITIL works in actual organizations.”

Daniel Kim
Daniel Kim

““The flexibility was perfect for my work schedule.””

“As a full-time IT analyst, I appreciated the flexibility of self-paced learning and live classes. The course portal was easy to navigate, and the trainers were knowledgeable and engaging. I passed the exam on my first attempt!”

Why Choose This Program?

Develop In-Demand Skills

Gain practical expertise crafted with industry and academic input.

Learn from Seasoned Professionals

Learn from seasoned professionals sharing real-world insights and case studies.

Engage in Applied Learning

Build skills through hands-on projects with real data and virtual labs.

Benefit from Continuous Support

Enjoy 24/7 access to mentors and a supportive learning community.

Frequently Asked Questions

Is pursuing ITIL® certification beneficial for IT professionals in the USA?

Yes, obtaining ITIL® certification is a strategic move for IT professionals in the United States. As many U.S.-based and global enterprises follow ITIL® practices to streamline service management, certified individuals often enjoy better career growth, increased responsibilities, and competitive salaries in roles across IT operations, support, and service delivery.

Anyone with a high school diploma or a bachelor’s degree is eligible to enroll in Nvidya’s ITIL® 4 Foundation training. The course is designed for both freshers exploring IT Service Management and experienced professionals looking to formalize their skills with an industry-recognized certification.

The ITIL® Foundation course is self-paced, and learners typically complete it within 8 days. Nvidya’s flexible structure allows you to progress through high-quality video modules, interactive lessons, and knowledge checks at your convenience.

Nvidya offers a learner-centric experience that’s practical, accessible, and exam-ready. Here’s what makes our course stand out:

  • Expert-designed curriculum based on the latest ITIL® 4 framework
  • Engaging self-paced content with lifetime access
  • Insights from ITSM practitioners with global experience
  • Exam-focused resources and support to help you pass on your first attempt

To pass the ITIL® 4 Foundation exam, candidates must score at least 65%. The exam typically features 40 multiple-choice questions and has a time limit of 60 minutes.

ITIL® certifications are valid for three years. You can maintain your certification status by:

  • Reappearing for the ITIL® exam before the expiration date
  • Earning an advanced ITIL® certification from the same track
  • Logging 20 CPD (Continuing Professional Development) points per year for three consecutive years through the MyAxelos platform

ITIL-certified professionals are responsible for ensuring smooth and effective IT service management within their organizations. Their typical responsibilities include:

  1. Overseeing the complete IT service lifecycle
  2. Defining IT policies, strategies, and standards
  3. Ensuring high-quality and consistent service delivery
  4. Tracking key performance indicators (KPIs) and metrics
  5. Driving continuous improvement and innovation in services

Nvidya offers a set of curated ITIL® 4 Foundation sample questions to help you practice before the exam. These questions simulate real exam scenarios and are designed to boost your confidence and readiness. Reach out to our support team to request free access to the practice test.

The ITIL® 4 certification scheme includes three core progression paths:

  • Practice Manager (PM): Ideal for professionals building practical expertise in specific areas
  • Managing Professional (MP): Focuses on end-to-end service delivery and team management
  • Strategic Leader (SL): Designed for those leading digital transformation initiatives

To begin any of these tracks, learners must first complete the ITIL® 4 Foundation certification. The ultimate credential—ITIL® Master—requires candidates to complete both MP and SL certifications and have at least five years of ITSM experience.

To qualify for the ITIL® 4 Foundation exam, candidates must complete an accredited ITIL® Foundation training program. The exam itself is one hour long and consists of 40 multiple-choice questions, with a minimum passing score of 65%. Results are typically released within 15 business days. For advanced ITIL certifications, passing the Foundation exam is mandatory.

Nvidya’s ITIL® instructors are highly experienced professionals with deep expertise in IT service management. Each trainer undergoes a rigorous selection process, including technical assessments, live teaching evaluations, and continuous learner feedback reviews to ensure quality instruction and industry relevance.

Enrolling in Nvidya’s ITIL® 4 Foundation course is easy and straightforward:

  1. Fill out the short online application form on our website
  2. Our admissions team reviews and shortlists applicants
  3. Selected candidates will receive an official offer, which can be confirmed by submitting the course fee

After payment confirmation, you’ll receive immediate access to the Learning Management System (LMS) and course resources.

Yes! Nvidya provides ongoing support to help you succeed beyond the certification. You’ll get:

  • Continued access to course materials
  • Career guidance for roles in IT service management
  • Updates on advanced ITIL® certifications and related programs

Nvidya’s ITIL® 4 Certification Training is tailored for IT professionals who want to improve service quality and align IT processes with business goals. Here’s why our course stands out:

  • The curriculum covers all essential ITIL® 4 principles, helping you build a strong foundation in IT service management
  • You’ll learn from expert instructors with hands-on industry experience
  • Our training prepares you comprehensively for the ITIL® 4 Foundation exam, boosting your chances of passing on the first attempt

Yes, Nvidya offers enterprise-grade learning solutions for businesses of all sizes. Whether you’re a Fortune 500 company or a growing startup, our corporate training programs help upskill your workforce in key IT domains. Solutions include:

  • Customized learning paths based on job roles
  • Access to a scalable learning platform with live and self-paced content
  • Reporting tools for tracking employee progress and performance

At Nvidya, we offer flexible learning options to suit your schedule. If you miss a live class, you can easily access the session recording anytime through your dashboard. This ensures that you never fall behind and can keep up with the coursework at your convenience.

Nvidya’s ITIL® 4 Foundation training receives consistently high ratings from learners. Users appreciate the practical learning approach, structured course design, and knowledgeable trainers. Our program is praised for its flexibility, making it easier for working professionals to balance learning with their job responsibilities.

There are no mandatory prerequisites to enroll in this course. However, a background in IT or a bachelor's degree is recommended. Whether you’re new to IT service management or have prior experience, this course is designed to accommodate learners at all levels. No prior knowledge of ITIL is required.

Absolutely. Nvidya provides a variety of advanced IT service management and enterprise architecture courses to help professionals expand their expertise. Some popular certifications include:

  • ITIL® 4 Managing Professional
  • ITIL® 4 Specialist: Create, Deliver and Support
  • ITIL® 4 Strategist: Direct, Plan, and Improve
  • ITIL® 4 Specialist: Drive Stakeholder Value
  • ITIL® 4 Specialist: High-Velocity IT
  • TOGAF® Certification Training

Choosing the right ITIL certification depends on your role, experience, and career aspirations. If you're just starting out, the ITIL® 4 Foundation course is your entry point. As you progress, you can explore:

  • Managing Professional (MP) for operational and team management roles
  • Strategic Leader (SL) if you're moving into leadership or digital strategy
  • Practice Manager (PM) to focus on specialized ITSM practices

Each path builds on the Foundation level and helps you advance in your IT service management career.

Yes, Nvidya’s ITIL® 4 Foundation course content is aligned with the official syllabus and developed in collaboration with accredited training providers (AXELOS). This ensures the curriculum meets global standards for quality, relevance, and accuracy, fully preparing learners for the certification exam and practical application in the field of IT service management.