ITIL 4 Managing Professional

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Course Overview : ITIL 4 Managing Professional

The ITIL® Managing Professional Program builds key skills to align IT with business goals. Covering DPI, CDS, DSV, and HVIT, it boosts service delivery and enhances stakeholder satisfaction.

Key Features

  • Practical Learning Experience

    Apply ITIL® 4 principles with 8 simulation tests and real-world projects

  • Master Key Modules

    Study essential ITIL® 4 areas including DPI, CDS, DSV, and HVIT

  • Globally Recognized Certification

    Earn the prestigious ITIL® 4 Managing Professional credential

  • Lifetime Content Access

    Get unlimited access to recorded sessions and self-paced learning

  • Boost Career Prospects

    Enhance job opportunities by 40% and earn over $100,000 annually

  • Earn 80+ PDUs

    Advance your career with 80 PDUs and exam fee included in the program

Skills Covered

  • Core ITIL 4 Practices
  • Stakeholder Engagement
  • HighVelocity IT Skills
  • Strategic Planning
  • Process Improvement
  • Risk Management
  • Cultural Principles

Career Benefits of ITIL 4 Managing Professional

Taking the ITIL® 4 Managing Professional course from Nvidya significantly boosts your career potential by equipping you with in-demand IT service management skills. You'll gain global certification, enhance job prospects, and unlock higher earning opportunities in top IT roles.

Master Modern IT Service Delivery

Instructor-led
Learn from expert instructors in live, online sessions.
Get 24/7 learner support and access two full-length mock exams.
Choose a schedule that fits your availability.

$4099

Corporate Training
Choose from flexible pricing and billing options.
Join private cohorts tailored to your teams.
Track your training progress with intuitive dashboards.
Assess and benchmark your skills easily. Integrate seamlessly with your existing platforms.
Get support from a dedicated Customer Success Manager

Eligibility for ITIL 4 Managing Professional

This ITIL® Managing Professional course is best suited for professionals aiming to achieve the ITIL® MP designation, including:

  • IT Service Managers
  • IT Operations Managers
  • CIOs, CTOs, and IT Directors
  • Project Managers
  • Quality Analysts
  • IT Architects
  • Service Delivery Managers
  • System Administrators
  • Operations Managers
  • Database Administrators
  • Process Owners and Practitioners
  • Service Delivery Professionals

Prerequisites

To enroll in this course, learners must:

  • Have an undergraduate degree or high school diploma (as recognized in your country of residence or employment)
  • No mandatory prerequisites, but a basic understanding of IT service management is recommended

Course Content: ITIL 4 Managing Professional

ITIL 4 Strategist: Direct, Plan, and Improve
Section 01 – Course Introduction
  • 1.01 ITIL 4 Strategist: Direct, Plan, and Improve
  • 2.01 Key Concepts of Direct, Plan, and Improve (DPI)
  • 2.02 Direction
  • 2.03 Policies and Guidelines
  • 2.04 Risks and Controls
  • 2.05 Planning
  • 2.06 Improvement
  • 2.07 Governance, Compliance, and Management
  • 2.08 Applying the Guiding Principles
  • 2.09 Operational Model
  • 2.10 Value, Outcomes, Costs, and Risks
  • 2.11 Key Takeaways
  • Knowledge Check
  • 3.01 Key Principles and Methods of Direction and Planning
  • 3.02 Strategy and Cascading Goals and Requirements
  • 3.03 Define Effective Policies, Controls, and Guidelines
  • 3.04 Effective Controls
  • 3.05 Effective Guidelines
  • 3.06 Decision Making at the Right Level
  • 3.07 Key Takeaways
  • Knowledge Check
  • 4.01 Governance, Risk, and Compliance
  • 4.02 Structures and Methods for Decision Making
  • 4.03 Governance of Service Provider
  • 4.04 Role of Risk Management
  • 4.05 Key Takeaways
  • Knowledge Check
  • 5.01 Continual Improvement
  • 5.02 Continual Improvement Culture
  • 5.03 Continual Improvement in Organization
  • 5.04 The Continual Improvement Model
  • 5.05 Step One: What Is the Vision?
  • 5.06 Step Two: Where Are We Now?
  • 5.07 Step Three: Where Do We Want to Be?
  • 5.08 Step Four: How Do We Get There?
  • 5.09 Creating an Action Plan
  • 5.10 Step Five: Take Action
  • 5.11 Step Six: Did We Get There?
  • 5.12 Step Seven: How Do We Keep the Momentum Going?
  • 5.13 Measurement and Reporting in Continual Improvement
  • 5.14 Assessments
  • 5.15 Gap Analysis
  • 5.16 SWOT Analysis
  • 5.17 Change Readiness Analysis
  • 5.18 Customer or User Satisfaction Analysis
  • 5.19 SLA Achievement Analysis
  • 5.20 Benchmarking
  • 5.21 Maturity Assessment
  • 5.22 Business Case
  • 5.23 Building a Business Case
  • 5.24 Communicating and Advocating for a Business Case
  • 5.25 Key Takeaways
  • Knowledge Check
  • 6.01 Communication and Organizational Change Management
  • 6.02 Communications Principles
  • 6.03 Communication Is a Two-Way Process
  • 6.04 We Communicate All the Time
  • 6.05 Timing and Frequency Matter
  • 6.06 No Single Method of Communication Works for Everyone
  • 6.07 The Message Is in the Medium
  • 6.08 Communication Methods and Media
  • 6.09 Examples of Communication Methods
  • 6.10 Defining and Establishing Feedback Channels
  • 6.11 Identifying and Communicating with Stakeholders
  • 6.12 Stakeholder Mapping
  • 6.13 Understanding Stakeholders
  • 6.14 Basics of Organizational Change Management (OCM)
  • 6.15 Essentials for Successful Improvement
  • 6.16 OCM Throughout Direction, Planning, and Improvement
  • 6.17 Establishing Effective Interfaces across the Value Chain
  • 6.18 Key Takeaways
  • Knowledge Check
  • 7.01 Measurement and Reporting
  • 7.02 Basics of Measurement and Reporting
  • 7.03 Key Concepts of Measurement and Reporting
  • 7.04 Defining and Using Measurement and Reporting
  • 7.05 Reasons for Measuring
  • 7.06 Types of Measurement
  • 7.07 Relationship between Measurement and Behavior
  • 7.08 Measurement Cascades and Hierarchies
  • 7.09 Balanced Scorecard
  • 7.10 Success Factors and KPIs
  • 7.11 Key Takeaways
  • Knowledge Check
  • 8.01 Value Streams and Practices
  • 8.02 Value Stream Mapping
  • 8.03 Developing a Value Stream Map
  • 8.04 Types of Waste
  • 8.05 Increasing the Detail in Value Stream Maps
  • 8.06 Measurement and the Four Dimensions
  • 8.07 Measurement of Partners and Suppliers
  • 8.08 Measurement of Value Stream and Processes
  • 8.09 Process Metrics
  • 8.10 Value Stream and Processes in the SVS
  • 8.11 Relationship between Value Streams and Practices
  • 8.12 Relationship between Value Streams and Processes
  • 8.13 Designing a Workflow
  • 8.14 Workflow Metrics
  • 8.15 Key Takeaways
  • Knowledge Check
  • 1.01 ITIL 4 Specialist
  • 2.01 Service Value System to Create Deliver and Support Services
  • 2.02 Organizational Structure
  • 2.03 Differences in Organizational Structure
  • 2.04 Roles and Competencies
  • 2.05 Professional IT and service management skills and competencies
  • 2.06 Professional ITSM Skills and Competencies Examples
  • 2.07 Generalist or T-Shaped Models
  • 2.08 Developing a broad set of competencies
  • 2.09 Workforce Planning and Management
  • 2.10 Employee Satisfaction Management
  • 2.11 Results-Based Measuring and Reporting
  • 2.12 Performance Measures
  • 2.13 Team Culture and Differences
  • 2.14 Importance of Cultural Fit
  • 2.15 Team Collaboration and Integration
  • 2.16 Guidelines for a Positive Team Culture
  • 2.17 Continual Improvement Culture
  • 2.18 Collaborative Culture
  • 2.19 Algorithmic and Heuristic Tasks
  • 2.20 Servant Leadership
  • 2.21 Customer-Oriented Mindset
  • 2.22 Customer Orientation
  • 2.23 Customer-Oriented Strategy
  • 2.24 The Value of Positive Communication
  • 2.25 Principles of Communication
  • 2.26 Integration and Data Sharing
  • 2.27 Integration Approaches
  • 2.28 Reporting and Advanced Analytics
  • 2.29 Big Data
  • 2.30 Collaboration and Workflow
  • 2.31 Robotic Process Automation (RPA)
  • 2.32 RPA Technologies
  • 2.33 Artificial Intelligence AI
  • 2.34 Machine Learning
  • 2.35 CI/CD
  • 2.36 Goals and Value Measurement
  • 2.37 Aligning CI/CD with ITIL
  • 2.38 The Value of an Effective Information Model
  • 2.39 Automation of Service Management
  • 2.40 Key Takeaways
  • Knowledge Check
  • 3.01 Value Streams to Create, Deliver, and Support Services
  • 3.02 ITIL Service Value Streams
  • 3.03 Value Streams and Organizations
  • 3.04 Value Stream Considerations - Part One
  • 3.05 Value Stream Considerations - Part Two
  • 3.06 Value Stream Considerations - Part Three
  • 3.07 Designing a Service Value Stream
  • 3.08 Describing a Step of the Value Stream
  • 3.09 Value Stream Mapping
  • 3.10 Key Metrics for Analyzing a Value Stream
  • 3.11 Designing a Value Stream Using Little’s Law
  • 3.12 Value Stream Models
  • 3.13 Development of a New Service
  • 3.14 Six Key Steps of Journey from Demand
  • 3.15 Acknowledge and Document the Service Requirements
  • 3.16 Decide Whether to Invest in the New Service
  • 3.17 Design and Architect the New Service to Meet Customer Requirements
  • 3.18 Obtain or Build within the Service Value Chain
  • 3.19 Deploy Service Components in Preparation for Launch
  • 3.20 Release New Service to Customers and Users
  • 3.21 Upgrade and Restore a Live Service
  • 3.22 Seven Key Steps of Journey from Demand to Value
  • 3.23 Acknowledge and Register the User Query
  • 3.24 Investigate the Query
  • 3.25 Obtain a Fix from the Specialist Team
  • 3.26 Deploy the Fix
  • 3.27 Verify That the Incident Has Been Resolved
  • 3.28 Request Feedback from the User
  • 3.29 Identify Opportunities to Improve the Overall System
  • 3.30 Using Value Streams to Define a Minimum Viable Practice
  • 3.31 Key Takeaways
  • Knowledge Check
  • 4.01 Create Deliver and Support Services
  • 4.02 Managing Queues
  • 4.03 Prioritization
  • 4.04 How to Prioritize Work
  • 4.05 Techniques to Prioritize Work - Part One
  • 4.06 Techniques to Prioritize Work - Part Two
  • 4.07 Swarming
  • 4.08 Challenges of Swarming
  • 4.09 Shift-Left Approach
  • 4.10 Build vs. Buy Considerations
  • 4.11 Defining Requirements for Service Components
  • 4.12 Selecting a Suitable Vendor
  • 4.13 Sourcing Models and Options
  • 4.14 Types of Sourcing Models
  • 4.15 Service Integration and Management
  • 4.16 Service Integration and Management Considerations
  • 4.17 Key Takeaways
  • Knowledge Check
  • 1.01 Course Introduction
  • 2.01 The Customer Journey
  • 2.02 The Customer Journey Definition
  • 2.03 The Customer Journey Example
  • 2.04 Customer Journeys and Value Streams
  • 2.05 Mastering the Customer Journey
  • 2.06 Stakeholder Aspirations
  • 2.07 Touchpoints and Service Interactions
  • 2.08 Mapping the Customer Journey
  • 2.09 Personas
  • 2.10 The Customer Experience
  • 2.11 Design the Customer Journey
  • 2.12 Design Thinking
  • 2.13 Leveraging Behavioral Psychology
  • 2.14 Design for Different Cultures
  • 2.15 Measure and Improve the Customer Journey
  • 2.16 Key Takeaways
  • Knowledge Check
  • 3.01 Targeting Markets and Stakeholders
  • 3.02 Importance of Service Needs
  • 3.03 Service Consumers and Their Needs
  • 3.04 External Factors
  • 3.05 Internal Factors
  • 3.06 SWOT Analysis
  • 3.07 Service Objectives and Opportunities
  • 3.08 Risk Assessment
  • 3.09 Service Providers and Their Offerings
  • 3.10 Markets
  • 3.11 Characteristic-Based Market Segmentation
  • 3.12 Need-Based Market Segmentation
  • 3.13 Identify and Analyze Service Consumers
  • 3.14 Targeting Markets
  • 3.15 Targeted Marketing
  • 3.16 Key Takeaways
  • Knowledge Check
  • 4.01 Fostering Stakeholder Relationships
  • 4.02 Stakeholder Relationships
  • 4.03 Communication and Collaboration
  • 4.04 Listening Modes
  • 4.05 Service Relationship Types
  • 4.06 Basic Relationship
  • 4.07 Cooperative Relationship
  • 4.08 Partnership
  • 4.09 Build Service Relationships
  • 4.10 Service Relationship Ladder Step One
  • 4.11 Service Catalog
  • 4.12 Customer Relationship Management
  • 4.13 Service Relationship Ladder Step Two
  • 4.14 The Three Cs of Trustworthiness
  • 4.15 Service Relationship Ladder Step Three
  • 4.16 Service Relationship Ladder Step Four
  • 4.17 Experience and Preferences
  • 4.18 Service Relationship Ladder Step Five
  • 4.19 Assessing Mutual Readiness and Maturity
  • 4.20 Assessing Readiness for Collaboration
  • 4.21 The Service Relationship Management Practice
  • 4.22 Managing Suppliers and Partners
  • 4.23 Service Integrator Activities
  • 4.24 The Supplier Management Practice
  • 4.25 The Supplier Management Practice Success Factors
  • 4.26 Key Takeaways
  • Knowledge Check
  • 5.01 Shape Demand and Define Service Offerings
  • 5.02 Managing Demand and Opportunities
  • 5.03 Optimizing Capacity
  • 5.04 Shaping or Smoothing Demand
  • 5.05 Service Improvement Opportunities
  • 5.06 Building the Customer Business Case
  • 5.07 Areas of Conflict and Uncertainty
  • 5.08 Conflicting Priorities and Needs
  • 5.09 Building Service Provider Business Case
  • 5.10 Business Analysis
  • 5.11 Roles and Responsibilities Examples
  • 5.12 Managing Requirements
  • 5.13 Separating the Problem from the Solution
  • 5.14 Minimum Viable Product
  • 5.15 User Stories and Story Mapping
  • 5.16 Articulate Requirements
  • 5.17 The MoSCoW Method
  • 5.18 Weighted Shortest Job First
  • 5.19 Service Offerings and User Experience
  • 5.20 Lean Thinking
  • 5.21 Aspects of Agile
  • 5.22 Aspects of Agile Continuous Delivery
  • 5.23 Service Blueprint
  • 5.24 Designing for Onboarding
  • 5.25 Selling and Obtaining Service Offerings
  • 5.26 Pricing Options
  • 5.27 Internal and External Sales
  • 5.28 Business Analysis Practice
  • 5.29 Key Takeaways
  • Knowledge Check
  • 6.01 Align Expectations and Agree Services
  • 6.02 Aligning Expectations
  • 6.03 Value Co-Creation
  • 6.04 Service Interaction Method
  • 6.05 Example of Service Interaction Method
  • 6.06 Inherent and Assigned Characteristics of Services
  • 6.07 Service Consumer Needs and Agreements
  • 6.08 Negotiate and Agree to Services
  • 6.09 Warranty
  • 6.10 Experience
  • 6.11 Negotiate and Agree on Terms and Conditions
  • 6.12 The Service Level Management Practice
  • 6.13 Shared View of Target Service Levels with Customers
  • 6.14 Service Quality Aspects
  • 6.15 The Organization with the Defined Service Levels
  • 6.16 Service Reviews and Improvement Opportunities
  • 6.17 Key Takeaways
  • Knowledge Check
  • 7.01 Onboard and Offboard Customers and Users
  • 7.02 Onboarding Service Customers
  • 7.03 Planning Onboarding
  • 7.04 Relating with Users and Fostering Relationships
  • 7.05 Fostering Relationships with Corporate Users
  • 7.06 Fostering Relationships with Individual Consumers Part One
  • 7.07 Fostering Relationships with Individual Consumers Part Two
  • 7.08 User Engagement and Delivery Channels
  • 7.09 Choice and Design Affecting Trends
  • 7.10 Omnichannel Communication Challenges Part One
  • 7.11 Omnichannel Communication Challenges Part Two
  • 7.12 Enable Users for Service
  • 7.13 Service Catalog and Service Desk
  • 7.14 Elevate User Capabilities
  • 7.15 Elevate Service Provider Capabilities
  • 7.16 Onboarding Goals
  • 7.17 Onboarding Scope
  • 7.18 Onboarding Initiatives Start and End
  • 7.19 Onboarding Customers and Users Onboarding Actions
  • 7.20 User Onboarding
  • 7.21 Onboarding Control
  • 7.22 Reviewing Onboarding Control
  • 7.23 Offboarding Customers and Users
  • 7.24 Customer Offboarding
  • 7.25 User Offboarding
  • 7.26 Service Transition Onboarding and Offboarding
  • 7.27 Service Catalog Management Practice
  • 7.28 Service Desk Practice
  • 7.29 User Satisfaction
  • 7.30 Service Desk Practice Success Factors
  • 7.31 Communication Channels Challenges and Solutions
  • 7.32 Effective Integration of Communication Channels
  • 7.33 Key Takeaways
  • Knowledge Check
  • 8.01 Continual Value Co-Creation
  • 8.02 Value Co-Creation
  • 8.03 Service Mindset for Service Provision and Consumption - Part One
  • 8.04 Service Mindset for Service Provision and Consumption - Part Two
  • 8.05 Services with Invisible Users
  • 8.06 Ongoing Service Interactions
  • 8.07 Service Interactions Based on Architecture
  • 8.08 Service Requests
  • 8.09 Service Desk Interactions
  • 8.10 Moments of Truth
  • 8.11 Intelligent Disobedience
  • 8.12 Customer and User Feedback
  • 8.13 Nurturing User Communities
  • 8.14 Super Users
  • 8.15 Service Request Management Practice
  • 8.16 Service Request Management Practice - Success Factors
  • 8.17 Key Takeaways
  • Knowledge Check
  • 9.01 Service Value Realization
  • 9.02 Value Realization
  • 9.03 Realizing Service Value in Different Settings Part One
  • 9.04 Realizing Service Value in Different Settings Part Two
  • 9.05 Tracking Value Realization
  • 9.06 Tracking Performance Output and Outcome
  • 9.07 Value Driver Framework Model
  • 9.08 Service Profit Chain
  • 9.09 Tracking Experience and Satisfaction
  • 9.10 Ways to Monitor Customer Experience
  • 9.11 Tracking Service Usage
  • 9.12 Assessing and Reporting Value Realization
  • 9.13 Two Levels of Assessing and Reporting Value Realization
  • 9.14 Evaluating Value Realization and Improving Customer Journeys
  • 9.15 Sources of Continual Improvement
  • 9.16 Tracking Assessing and Evaluating Outcomes
  • 9.17 Charging
  • 9.18 Billing
  • 9.19 Portfolio Management Practice
  • 9.20 Portfolio Management Practice - Success Factors
  • 9.21 Key Takeaways
  • Knowledge Check
  • 1.01 Course Introduction
  • Knowledge Check
  • 2.01 High Velocity Nature of Digital Enterprise
  • 2.02 Key Concepts of High Velocity IT
  • 2.03 Digital Technology
  • 2.04 Digital Organization
  • 2.05 Digital Transformation
  • 2.06 IT Transformation
  • 2.07 Digital Products
  • 2.08 Service Interactions
  • 2.09 High Velocity IT Objectives
  • 2.10 Techniques for Valuable Investments
  • 2.11 Techniques for Fast Development
  • 2.12 Techniques for Resilient Operations
  • 2.13 Techniques for Co-Created Value
  • 2.14 Techniques for Assured Conformance
  • 2.15 Key Takeaways
  • Knowledge Check
  • 3.01 Digital Product Life Cycle
  • 3.02 ITIL Operating Model
  • 3.03 Digital Product Life Cycle
  • 3.04 Digital Product Life Cycle: Customer's Perspective
  • 3.05 The ITIL Service Value Chain
  • 3.06 Value Chain Activities Combined with DevOps
  • 3.07 Service Consumer and Service Provider Interactions
  • 3.08 Value Streams
  • 3.09 Making Value Streams Effective
  • 3.10 The Four Dimensions of Service Management
  • 3.11 Information and Technology
  • 3.12 Partners and Suppliers
  • 3.13 Value Streams and Processes
  • 3.14 Four Dimensions: External Factors
  • 3.15 Key Takeaways
  • Knowledge Check
  • 4.01 High Velocity IT Approaches
  • 4.02 Key Characteristics of High Velocity IT
  • 4.03 Lean
  • 4.04 Agile
  • 4.05 Resilient
  • 4.06 Continuous
  • 4.07 HVIT Characteristics to Co-create Value
  • 4.08 Key Behavior Patterns
  • 4.09 Models and Concepts of HVIT Culture
  • 4.10 Ethics
  • 4.11 Ethical Behavior
  • 4.12 Ethical Behavior - Artificial Intelligence
  • 4.13 Ethics - Typical Behavior Patterns
  • 4.14 Design Thinking
  • 4.15 Design Thinking: Behavior Patterns
  • 4.16 Safety Culture
  • 4.17 Working in Complex Environments
  • 4.18 Complexity Thinking: Cynefin Model
  • 4.19 Working in Complex Environments Behavior: Patterns
  • 4.20 Lean Culture
  • 4.21 Elements of Lean Culture
  • 4.22 Lean Culture Behavior: Patterns
  • 4.23 ITIL Continual Improvement Model
  • 4.24 Toyota Kata
  • 4.25 The OODA Loop
  • 4.26 Continual Improvement Behavior: Patterns
  • 4.27 Key Takeaways
  • Knowledge Check
  • 5.01 High Velocity IT Techniques
  • 5.02 Valuable Investments
  • 5.03 Prioritization Techniques
  • 5.04 Other Prioritization Techniques
  • 5.05 Minimum Viable Products and Services
  • 5.06 Practices for Minimum Viable Products and Services
  • 5.07 Product or Service Ownership
  • 5.08 AB Testing
  • 5.09 Portfolio Management
  • 5.10 Portfolio Management Practice - Success Factors
  • 5.11 Ensuring Sound Investment Decisions
  • 5.12 Ensuring Continual Improvement of Portfolios
  • 5.13 Fast Development
  • 5.14 Infrastructure as Code
  • 5.15 Practices for Infrastructure as Code
  • 5.16 Loosely Coupled Information System Architecture
  • 5.17 Practices for Loosely Coupled Information System Architecture
  • 5.18 Reviews and Retrospectives
  • 5.19 Blameless Postmortems
  • 5.20 Continual Business Analysis
  • 5.21 Practices for Continual Business Analysis
  • 5.22 Continuous Integration, Delivery, and Deployment
  • 5.23 Practices for CI-CD
  • 5.24 Continuous Testing
  • 5.25 Types of Software Testing
  • 5.26 Kanban
  • 5.27 Architecture Management
  • 5.28 Architecture Management Success Factors
  • 5.29 Business Analysis
  • 5.30 Business Analysis: Success Factors
  • 5.31 Deployment Management
  • 5.32 Service Validation and Testing
  • 5.33 Service Validation and Testing: Success Factors
  • 5.34 Factors for Test Strategy
  • 5.35 Software Development and Management
  • 5.36 Software Development and Management: Success Factors
  • 5.37 Resilient Operations
  • 5.38 Technical Debt
  • 5.39 Chaos Engineering
  • 5.40 Chaos Monkey
  • 5.41 Definition of Done
  • 5.42 Definition of Done: Considerations
  • 5.43 Definition of Done: High Impact Practices
  • 5.44 Version Control
  • 5.45 Version Control: High Impact Practices
  • 5.46 AIOps
  • 5.47 AIOps: High Impact Practices
  • 5.48 ChatOps
  • 5.49 Site Reliability
  • 5.50 Site Reliability Engineering - High Impact Practices
  • 5.51 Availability Management
  • 5.52 Availability Management: Success Factors
  • 5.53 Capacity and Performance Management
  • 5.54 Capacity and Performance Management: Success Factors
  • 5.55 Measure, Assess, and Report Performance and Capacity
  • 5.56 Monitoring and Event Management
  • 5.57 Monitoring and Event Management - Success Factors
  • 5.58 Ensuring Availability of Data
  • 5.59 Problem Management
  • 5.60 Service Continuity Management
  • 5.61 Service Continuity Management - Success Factors
  • 5.62 Infrastructure and Platform Management
  • 5.63 Infrastructure and Platform Management: Success Factors
  • 5.64 Meeting the Organization's Needs
  • 5.65 Co-Created Value
  • 5.66 Co-Created Value in HVIT Environments
  • 5.67 Service Experience
  • 5.68 Assured Conformance
  • 5.69 DevOps Audit Defense Toolkit
  • 5.70 DevSecOps
  • 5.71 Peer Review
  • 5.72 Information Security Management
  • 5.73 Information Security Management: Success Factors
  • 5.74 Risk Management
  • 5.75 Establish Governance and Nurture Culture
  • 5.76 Risk Analysis
  • 5.77 Key Takeaways
  • Knowledge Check

Exam & Certification FAQs

Why should I become an ITIL Managing Professional (MP)?

Earning the ITIL Managing Professional (MP) title opens doors to advanced roles in IT service management. With this globally respected credential, professionals are better positioned to lead digital transformation, implement efficient service strategies, and contribute to business growth. It’s a smart investment for those looking to boost their profile and salary in today’s tech-driven world.

Nvidya’s ITIL MP program blends practical learning with real-world service management concepts. It’s built to help you master ITIL 4 practices, improve service delivery, and align IT processes with broader business goals. The program is ideal for career growth, helping professionals gain confidence and credibility in leadership roles.

This course is ideal for mid to senior-level professionals involved in managing or improving IT services. Common roles include:

  • IT Service Managers
  • IT Operations Managers
  • CIOs, CTOs, and IT Directors
  • Project Managers
  • Quality Analysts
  • Service Delivery Managers
  • System and Database Administrators
  • IT Architects
  • Process Owners
  • Service Management Practitioners
  • There are no rigid prerequisites. However, learners should hold at least a high school diploma or equivalent qualification accepted in their country. A foundational understanding of IT service management concepts is helpful but not mandatory.

Through this program, you’ll gain a comprehensive understanding of ITIL 4 methodologies, tools, and lifecycle approaches. You’ll be equipped to improve IT service performance, lead high-performing teams, and support business innovation. The curriculum emphasizes hands-on learning and frameworks that can be applied directly in your workplace.

CERTIFICATE FOR ITIL 4 Managing Professional
THIS CERTIFICATE IS AWARDED TO
Your Name
FOR SUCCESSFUL PARTICIPATION IN
ITIL 4 Managing Professional
Issued By NVidya
Certificate ID __________
Date __________

Success Stories

Aarav Mehta
Aarav Mehta

““This course gave me the clarity and confidence I needed to level up in IT service management.””

“I had been working as a service delivery manager for over five years, but I felt stuck professionally. Enrolling in the ITIL Managing Professional program at Nvidya was a game-changer. The course content is practical, well-structured, and aligned with real-world IT challenges. The flexibility of learning at my own pace and the strong community support made it easier to stay on track. The certification has already opened new opportunities for me, including a promotion and greater responsibilities at work.”

Sofia D’Souza
Sofia D’Souza

““One of the most insightful and career-oriented certifications I've completed."”

“The modules were easy to follow, and the examples were rooted in current IT practices. I especially appreciated the focus on service strategy and continual improvement. The fact that it’s accredited by AXELOS and ITIL also gave me the assurance of its credibility. Highly recommended for anyone serious about a career in ITSM.”

Why Choose This Program?

Develop In-Demand Skills

Gain practical expertise crafted with industry and academic input.

Learn from Seasoned Professionals

Learn from seasoned professionals sharing real-world insights and case studies.

Engage in Applied Learning

Build skills through hands-on projects with real data and virtual labs.

Benefit from Continuous Support

Enjoy 24/7 access to mentors and a supportive learning community.

Frequently Asked Questions

Who delivers the live classroom sessions?

The live training sessions are conducted by certified ITIL professionals who have over 15 years of real-world IT and training experience.

Getting started with the ITIL Lifecycle Expert Master’s Program is simple. Just visit the program page on Nvidya’s official website, select the course, and complete your enrollment using secure payment options such as:

  • Visa or MasterCard (credit/debit)
  • American Express or Diners Club
  • PayPal

Once your payment is confirmed, you’ll receive an instant confirmation email with access instructions to begin your course without delay.

When you enroll in Nvidya’s ITIL Lifecycle Expert Master’s Program, you gain complete access to high-quality eLearning content, practice assessments, and real-world scenarios. You’ll also become part of a professional learning community where industry mentors and peers share insights and practical tips to help you excel.

After enrollment, you can log in to your Nvidya learner dashboard at any time—day or night. The course content is fully online and accessible 24/7 from anywhere. Your welcome email will include detailed steps to help you get started immediately and navigate your learning path with ease.

If you’re having trouble logging in or viewing your course materials, our dedicated support team is here to help. You can reach us directly through the contact form on the Nvidya website or use the live chat feature for instant assistance.

Yes, the cost of the official ITIL Managing Professional certification exams is included with all intermediate modules in the Nvidya learning path. No hidden fees—just complete access to everything you need to get certified.

You can claim your ITIL exam voucher directly from your Learner Dashboard on Nvidya’s platform within six months of enrolling in the program. Don’t wait too long—it's best to schedule your exam while the content is fresh!

Your exam voucher will remain valid for 12 months from the date it’s issued. Be sure to book your exam within this period to avoid repurchasing the voucher at the current market price.

Our instructors are certified ITIL professionals with real-world experience and a passion for teaching. Each instructor undergoes a rigorous vetting process, including technical assessments and teaching simulations, to ensure they meet our high standards.

Nvidya’s Global Learning Support is a team of expert mentors and learning coordinators who are committed to your success. From onboarding and doubt-solving to personalized feedback and career guidance, our support team is with you every step of the way—during business hours and beyond.

We offer round-the-clock support via live chat, email, and phone. You’ll also get lifetime access to our learner community forum, where you can ask questions, share insights, and learn from industry peers and mentors, anytime.

Absolutely. Nvidya offers a suite of practice tests that closely mimic real ITIL certification exams, including:

  • ITIL Foundation Practice Test
  • ITIL 4 Managing Professional Sample Questions
  • TOGAF Mock Exams

These tools are designed to build confidence and readiness for the final certification.

Missing a session? No worries. Nvidya’s flexible learning model ensures you can replay recorded sessions at your convenience. Simply log in, choose the class you missed, and watch the video to stay on track with the course content and certification requirements.

Nvidya learners consistently praise our ITIL courses for their depth, practical examples, and instructor quality. With flexible access, real-world projects, and an industry-aligned curriculum, our ITIL 4 Managing Professional program helps professionals confidently upskill and advance in their careers.

Our ITIL 4 Managing Professional course welcomes both beginners and experienced IT professionals. While a background in IT service management is helpful, it’s not mandatory. You simply need a basic understanding of IT concepts and the drive to grow in your career.

Nvidya offers a robust suite of courses under IT Service and Architecture to help you specialize and grow. Popular programs include:

  • ITIL 4 Foundation & Specialist Tracks
  • ITIL 4 Strategist: Direct, Plan & Improve
  • High-Velocity IT (HVIT)
  • TOGAF Certification
  • Introduction to Computer Networking

Each course is designed to build deep knowledge and hands-on skills, helping you stay competitive in today’s IT landscape.

The ITIL Managing Professional program offered follows the curriculum designed in accordance with globally recognized ITIL practices and guidelines as outlined by AXELOS, ensuring comprehensive coverage of IT service management standards.