2.01 Key Concepts of Service Management
2.02 Service Management
2.03 Stakeholders of Service Management
2.04 Service Consumer Roles
2.05 Products and Services
2.06 Service Offerings
2.07 Service Relationships
2.08 Value Outcomes, Costs, and Risks Service Relationships
2.09 Risks
2.10 Utility and Warranty
2.11 Key Takeaways
Knowledge Check

3.01 Four Dimensions of Service Management
3.02 Dimensions of Service Management
3.03 Organizations and People
3.04 Information and Technology
3.05 Information and Technology Regulations
3.06 Selecting the Right Technology
3.07 Factors Influencing Technology
3.08 Cloud Computing
3.09 Partners and Suppliers
3.10 Organization Strategy
3.11 Value Streams and Processes
3.12 Processes
3.13 Factors Affecting Service Providers
3.14 Key Takeaways
Knowledge Check

• 4.01 Introduction to the ITIL Service Value System (00:31)
• 4.02 Understanding the Service Value System (01:53)
• 4.03 Components of the SVS (00:59)
• 4.04 Organizational Silos and Their Challenges (02:27)
• 4.05 ITIL Guiding Principles Overview (01:26)
• 4.06 Principle 1: Focus on Value (01:58)
• 4.07 Applying Focus on Value (01:14)
• 4.08 Principle 2: Start Where You Are (01:55)
• 4.09 Applying Start Where You Are (01:23)
• 4.10 Principle 3: Progress Iteratively with Feedback (01:48)
• 4.11 Applying Progress Iteratively with Feedback (00:59)
• 4.12 Principle 4: Collaborate and Promote Visibility (02:00)
• 4.13 Applying Collaboration and Visibility (01:02)
• 4.14 Principle 5: Think and Work Holistically (00:29)
• 4.15 Applying a Holistic Approach (01:17)
• 4.16 Principle 6: Keep It Simple and Practical (00:46)
• 4.17 Applying Simplicity and Practicality (01:08)
• 4.18 Principle 7: Optimize and Automate (01:49)
• 4.19 Applying Optimization and Automation (01:41)
• 4.20 Interaction of ITIL Principles (02:48)
• 4.21 Key Takeaways (00:35)

• 5.01 Introduction to the Service Value Chain (00:35)
• 5.02 Overview of the Service Value Chain (01:07)
• 5.03 Plan Activity (01:15)
• 5.04 Improve Activity (01:09)
• 5.05 Engage Activity (02:02)
• 5.06 Design and Transition Activity (01:14)
• 5.07 Obtain or Build Activity (01:23)
• 5.08 Deliver and Support Activity (01:22)
• 5.09 Understanding Service Value Streams (01:11)
• 5.10 Key Takeaways (01:21)

• 6.01 Overview of ITIL Management Practices (00:42)
• 6.02 Continual Improvement Practices (02:55)
• 6.03 Information Security Management (02:50)
• 6.04 Relationship Management Strategies (02:29)
• 6.05 Supplier Management Essentials (04:15)
• 6.06 Activities in Supplier Management (02:16)
• 6.07 Change Enablement (03:08)
• 6.08 Incident Management Processes (02:23)
• 6.09 IT Asset Management Overview (03:22)
• 6.10 IT Asset Management Activities (02:16)
• 6.11 Monitoring and Event Management (02:24)
• 6.12 Problem Management Process (03:52)
• 6.13 Release Management Best Practices (02:28)
• 6.14 Service Configuration Management (02:30)
• 6.15 Understanding the Service Desk (03:33)
• 6.16 Service Level Management (03:21)
• 6.17 Managing Service Requests (03:11)
• 6.18 Deployment Management Process (02:32)
• 6.19 ITIL Terminology (00:53)
• 6.20 Key Takeaways (00:43)

7.01 Course Introduction
7.02 Key Concepts of Service Management
7.03 Four Dimensions of Service Management
7.04 ITIL Service Value System
7.05 The Service Value Chain
7.06 ITIL Management Practices
7.07 Mock Test Papers Discussion

As of January 1, 2023, ITIL certifications are valid for three years unless renewed. To renew your certification, you can:
1. Retake the examination before the certification expires.
2. Earn additional ITIL certifications before the renewal deadline, which will automatically update all certifications within the suite.
3. Collect and log 20 Continuous Professional Development (CPD) points annually for three consecutive years through the MyAxelos membership platform.

Once you pass the ITIL certification exam, you can download your certificate from your PeopleCert account.

The ITIL service value system includes three designation paths: Managing Professional (MP), Strategic Leader (SL), and Practice Manager (PM). To qualify for these paths, candidates must first complete the ITIL 4 Foundation certification.

ITIL Practice Manager: Ideal for professionals focusing on ITIL 4 management practices.
ITIL Managing Professional: Designed for those working with technology and digital teams, providing practical and technical skills to manage IT operations efficiently.
ITIL Strategic Leader: Focuses on IT-enabled services and their impact on business strategies. Completing all required modules allows candidates to pursue ITIL Master training.
ITIL Master: Available to those with MP and SL certifications and five years of IT service management experience, requiring in-depth knowledge of ITIL frameworks, project management, and service management.

Candidates must complete ITIL 4 Foundation training and pass a one-hour exam with at least 65% to earn certification. Results are released within 15 days. Accredited training organizations provide official learning content and guidance for the exam.

Our ITIL instructors are highly qualified professionals, selected through a rigorous process that includes profile screening, technical evaluation, and demo training sessions. Only trainers with high alumni ratings are retained.

Enrollment involves three steps:
1. Submit an application detailing your motivation for the course.
2. An admission panel reviews and shortlists candidates.
3. Selected candidates complete enrollment and pay the course fee before starting their training.

ITIL 4 Foundation-certified professionals in the US can expect an average annual salary of $96,560, depending on industry, experience, and job role.

The ITIL certification exam is updated approximately every 2-3 years to align with industry trends and best practices.

Available ITIL Training Options  
Training options include:
ITIL Foundation
ITIL Practitioner
ITIL Intermediate
ITIL Expert
ITIL Master

Understand ITIL concepts and principles.
Enroll in a comprehensive training course.
Clarify doubts with experienced instructors.
Take practice exams.
Learn the relationship between ITIL exam stages and schedule your exam accordingly.

ITIL training helps professionals standardize IT service operations and bring more efficiency and professionalism to their roles.

ITIL (Information Technology Infrastructure Library) is a framework aligning IT services with business needs. It standardizes IT processes for service selection, planning, delivery, and support, improving service quality and customer satisfaction.

ITIL certification benefits IT professionals seeking to improve service delivery, interact effectively with suppliers and customers, and apply industry best practices. It is particularly useful for those working in cloud services and IT service management.

Our trainers are ITIL-certified professionals with over 15 years of experience in IT service management and training.
 

Yes, ITIL certifications are globally recognized and highly relevant across industries in the United States.

ITIL-certified professionals can pursue roles such as:
IT Service Manager
Change Manager
Quality Manager
Problem Manager
Risk Manager
IT Operations Manager

Yes, ITIL training is highly valuable. Many global enterprises implement the ITIL framework, creating strong demand for certified professionals.

Applicants should have a high school diploma or bachelor's degree. Prior ITIL knowledge is helpful but not mandatory.

The self-paced ITIL Foundation training course takes approximately eight days to complete, depending on individual learning speed.

Yes, the ITIL certification exam is available online 24/7.

Candidates need a minimum score of 65% to pass the ITIL certification exam.

Our teaching assistants provide expert guidance, ensuring you stay on track throughout your learning journey. They offer mentoring, project support, and job assistance.

We offer round-the-clock support through email, chat, and calls. You will also have lifetime access to our community forum for discussions and assistance.

Yes, NVidya offers tailored corporate training solutions designed to upskill employees in AI, IT service management, and other key digital skills.

With our 'flexi-learn' feature, you can watch recorded sessions at your convenience to stay on track.

Our ITIL 4 Foundation Certification Training is highly rated for its structured curriculum, expert-led sessions, and practical approach.

ITIL 4 Managing Professional
ITIL 4 Specialist: Create, Deliver, and Support
ITIL 4 Specialist: High Velocity IT
ITIL 4 Strategist: Direct, Plan, and Improve
ITIL 4 Specialist: Drive Stakeholder Value
TOGAF Certification